Frequently Asked Questions
Your questions.
Answered.
Explore software-only subscriptions, attendance devices, entry gates, pricing, and everything Fitness Marvel connects.
6 answers available
About Fitness Marvel
What is Fitness Marvel?
Fitness Marvel is a connected gym technology ecosystem built around three outcomes: Protect Revenue. Create New Income. Stay in Control.
It combines gym management software, access hardware, member tools, AI, and business intelligence in one system.
Explore on the websiteHow is Fitness Marvel different from regular gym management software?
Fitness Marvel does more than manage members, billing, and attendance.
It also helps gyms protect revenue, create new income opportunities, control physical access, and understand what is happening across the business.
Explore on the websiteHow does Fitness Marvel protect gym revenue?
Fitness Marvel connects live membership status with physical access control.
Anti-Cheat adds another layer by identifying suspicious access activity and staff-assisted fraud with evidence.
Explore on the websiteHow does Fitness Marvel help gyms create new income?
Fitness Marvel adds revenue tools such as self-service kiosks, member upgrades, trainer services, add-ons, and intelligent communication.
These tools help gyms earn more from the members they already serve.
Explore on the websiteDoes Fitness Marvel support multi-gym chains?
Yes. Fitness Marvel supports single gyms and multi-location fitness businesses.
With Privilege Membership, members can be authorized once while access is managed across approved branches and connected devices.
Explore on the websiteHow does Fitness Marvel help gym owners stay in control?
Fitness Marvel connects members, payments, attendance, access, branches, reporting, and business intelligence in one ecosystem.
Owners get a clearer view of the business without relying on disconnected systems.
Explore on the websiteChoosing a setup & getting started
Can I subscribe to software only?
Yes. Choose the Software plan if you only need gym management software. You do not need to buy attendance devices or an entry gate.
It includes member management, billing, renewals, attendance management, the Member and Trainer Apps, Smart Search, Smart Communication, and AI diet and workout planning.
Explore on the websiteCan I get software with attendance devices?
Yes. The Smart Gym plan combines the Software plan with Fitness Marvel Vision attendance devices. It adds face recognition, fingerprint and RFID support, cloud-connected attendance, and device setup and integration.
An automated entry gate is not required for this package.
Explore on the websiteCan I get software, devices, and an entry gate?
Yes. Choose Complete Access for gym management software, attendance devices, and an automated gym entry gate.
It includes everything in Smart Gym, plus check-in and check-out setup, live membership-based access, and complete installation.
Explore on the websiteWhich setup is right for my gym?
Choose by what you need today:
• Software: manage members, billing, staff, and daily operations. • Smart Gym: add biometric member identification and connected attendance. • Complete Access: add an automated entry gate linked to membership status.
You can start with the management platform and add hardware or advanced modules as your needs grow. Send us your requirements if you’d like help choosing.
Explore on the websiteHow much does it cost?
All three setups use custom pricing. Software pricing depends on your gym size and setup; hardware packages depend on the devices and access configuration you need.
For a quote, tell our team your country, number of gyms, active members, and preferred setup. Choose Get a Quote on the pricing page to send those details.
Explore on the websiteCan I use my existing attendance devices or gate?
Compatibility depends on your specific equipment and setup. The website does not confirm support for every third-party device.
Send the brand, model, and how you currently use it. Our team can confirm what will work before you choose a package.
Explore on the websiteCan you help move my existing member data?
Tell our team which software or spreadsheets you currently use and what data you want to move, such as members, memberships, and balances. Migration scope and setup timing need to be confirmed for your gym.
Explore on the websiteCan I manage more than one gym?
Yes. Fitness Marvel supports multi-gym management, branch-specific team permissions, centralized attendance, and branch reporting. Privilege Membership lets you manage member access across approved branches and connected devices.
Explore on the websiteGym management & multi-gym
How does members work?
Manage the complete member journey — from registration and packages to payments, trainers, services, access, and multi-branch privileges.
Complete member profiles and history • Flexible packages, durations, and pricing • Trainer, class, and service assignments • Privilege and multi-branch memberships
Explore on the websiteHow does billing work?
From the first invoice to a renewal, freeze, cancellation or refund, Fitness Marvel keeps every financial action connected and traceable.
Billing, collections and renewals • Trackable invoices and payment history • Membership freezes, cancellations and refunds • Local tax integration and financial reporting
Explore on the websiteHow does tax integrations work?
Connect Fitness Marvel with regional tax and compliance systems — from SRB in Pakistan and ZATCA in Saudi Arabia to EU VAT / OSS requirements and U.S. sales-tax platforms such as Avalara.
Easy tax integration without changing your core workflow • Flexible invoicing for different regulatory requirements • Centralized tax data across branches and locations • Ready to adapt as your business enters new markets
Explore on the websiteHow does attendance work?
Monitor check-ins, check-outs and gym activity in real time, with attendance unified across every branch.
Live check-ins and check-outs • Centralized multi-branch attendance • Entry images and visit history • Crowd and occupancy insights
Explore on the websiteHow does classes work?
Create schedules, manage capacity and make it easier for members and trainers to stay connected to every session.
Class scheduling and booking • Trainer and member assignments • Capacity and availability management • Class attendance tracking
Explore on the websiteHow does team work?
Equip every team member with the tools they need while protecting sensitive operational and financial information.
Role-based access and permissions • Owner, manager and desk-operator controls • Accountant and trainer access • Branch-specific team management
Explore on the websiteHow does communication work?
Find the members who need attention and reach them with relevant, personalized communication.
Intelligent member discovery • Personalized WhatsApp messages • Renewal and payment reminders • Member engagement notifications
Explore on the websiteHow does reports work?
Turn live operational and financial data into clear insights for faster, more confident decisions.
Sales and collection reports • Membership and renewal performance • Attendance and engagement trends • Branch-level business insights
Explore on the websiteHow does multi-gym work?
Connect members, attendance, payments, and teams across your gym network. Manage branch access and Privilege Memberships while keeping a clear view of each location’s performance.
Privilege Membership access across approved branches • Centralized attendance and member visit history • Branch-specific staff roles and permissions • Branch-level sales, renewals, and performance reporting
Explore on the websiteSmart access & Anti-Cheat
How do smart gates protect entry?
Fitness Marvel connects automated entry gates to live membership status, so physical access follows the rules in your management system. Gates and software work together for check-in and check-out.
Explore on the websiteWhich identification options are available?
Fitness Marvel Vision devices support face recognition, fingerprint, and RFID identification with cloud-connected attendance.
Explore on the websiteWhat is Anti-Cheat?
Advanced access intelligence helps your team identify suspicious entry activity, understand who was involved, and review supporting evidence.
Explore on the websiteWhat is Privilege Membership?
Authorize a member once and manage access across approved branches and connected devices. Privilege Membership connects access across your gym network.
Explore on the websiteMember apps, trainers & kiosks
What can members do in the app?
The branded member app lets members manage renewals, track progress, follow workout and diet plans, and access gym services and updates.
Explore on the websiteHow does the trainer app help?
Trainers can guide members, share personalized plans, track progress, and stay connected with assignments, schedules, and follow-ups.
Explore on the websiteWhat can a self-service kiosk sell?
Members can register, renew, upgrade memberships, and buy add-ons such as training, diet plans, and lockers without relying on the front desk.
Explore on the websiteAI & Horizon Intelligence
What is Horizon Intelligence?
Horizon connects member activity, memberships, payments, communication, and business signals to help you understand what matters and turn data into action.
Explore on the websiteHow do Smart Search and Communication work?
Find the members who need attention and reach them with relevant, personalized WhatsApp messages, renewal reminders, payment reminders, and engagement notifications.
Explore on the websiteWhat does Horizon Assistant do?
Ask business questions naturally and get answers from your Fitness Marvel data without digging through reports, dashboards, or filters.
Explore on the websiteWhich AI features are included?
Smart Search, Smart Communication, AI diet planning, and AI workout planning are included in the core software experience. Horizon Assistant is an optional advanced add-on.
Explore on the websitePlans, pricing & demos
What is included in Software?
Everything you need to run and grow your gym from one connected platform.
Includes: Member & membership management; Payments, renewals & reporting; Attendance management; Member App & Trainer App; Smart Search; Smart Communication; AI Diet Plan Manager; AI Workout Plan Manager.
Custom pricing. Based on your gym size and setup.
Explore on the websiteWhat is included in Smart Gym?
Everything in Software, plus intelligent attendance and member identification.
Everything in Software, plus: Fitness Marvel Vision devices; Face recognition; Fingerprint & RFID support; Cloud-connected attendance; Device setup & integration.
Custom pricing. Software + hardware configuration.
Explore on the websiteWhat is included in Complete Access?
Everything in Smart Gym, plus automated access tied directly to live membership status.
Everything in Smart Gym, plus: Automated entry gate; Check-in & check-out setup; Live membership-based access; Complete installation; Hardware + software working as one.
Custom pricing. Built around your access setup.
Explore on the websiteAre installment plans available?
0% markup equipment installment plans are available in Pakistan. Installment options apply to eligible equipment; ask the team for the setup that fits your gym.
Explore on the websiteWhich add-ons can I choose?
Anti-Cheat: Advanced access intelligence helps your team identify suspicious entry activity, understand who was involved, and review supporting evidence.
Horizon Assistant: Ask business questions naturally and get answers from your Fitness Marvel data without digging through reports, dashboards, or filters.
Tax & Compliance: Add regional tax and fiscal integrations without changing how your team runs Fitness Marvel. Support can include SRB and other regional compliance integrations as they become available.
Explore on the websiteHow can I book a demo or get a quote?
Use the enquiry form to speak with the team about your members, locations, and required setup. Choose Let’s Talk below to reach the enquiry section.
Explore on the websiteAsk our team
Still have a question?
Talk to our team about your gym, your questions, and the right Fitness Marvel setup for your business.